This Policy explains how SimVala Ltd, Company Reg. No. 559168-7008, Telefonvagen 50, 126 26 Hagersten, Stockholm, Sweden handles your personal data. We are privacy-first: we collect as little as possible and never sell your data.
1. Data we collect
- Account data: your email address.
- Order data: the products you buy and your wallet balance ledger.
- Payment data: the cryptocurrency transactions you send to our addresses. We do not collect card or bank details.
- Verification data: where a country requires it, identity documents you submit for a specific order. This is collected only when required.
2. How we use it
To create and run your account, process and deliver orders, meet our provider's compliance requirements where applicable, prevent fraud and abuse, and provide support.
3. Legal basis (GDPR)
We process data to perform our contract with you, to comply with legal obligations, and for our legitimate interests in running and securing the service.
4. Retention
We keep account and order data for as long as your account is active and as required by law. Verification documents are kept only as long as needed for the order and legal requirements, then deleted.
5. Sharing
We share the minimum necessary with our upstream telecom provider to fulfill orders, and with service providers such as email delivery. We do not sell personal data.
6. Your rights
Under the GDPR you may request access, correction, deletion, restriction, and portability of your data, and you may object to certain processing. Contact us to exercise these rights.
7. Cookies and analytics
We use only essential cookies and privacy-respecting analytics. We do not use advertising trackers.
8. Security and contact
We use appropriate measures to protect your data. No system is perfectly secure. Questions or requests: support@simvala.com.