Frequently asked questions

You top up a balance in crypto, then spend it on eSIMs, virtual numbers, SMS, or calls. One top-up covers many purchases, so you are not making a separate payment each time.

Nine: Bitcoin, Bitcoin Lightning, Monero, Ethereum, USDT, USDC, Solana, BNB, and Polygon. You choose the coin at top-up and send to the address and QR shown.

No. SimVala is crypto only. That is what keeps purchases private, with no card or bank details on file.

There is no fee math to do. The amount on the payment screen is what you send. We add a small 0.2% to cover network costs, and the quote holds for 15 minutes.

eSIM plans start at $1.99, and you can top up from $20. Leftover balance stays on your account for next time.

An eSIM is a SIM built into your phone that you activate by scanning a QR code. There is no plastic card to insert, so you can add a travel data plan in minutes.

If your phone supports eSIM and is carrier unlocked, yes. Most iPhones from the XS onward and recent Android flagships support eSIM. See our device guide to check.

Over 200, with single-country and regional plans. You can browse by country or by region to find the right plan.

About two minutes. Once your purchase completes, the eSIM QR appears in your dashboard. Scan it and the profile installs.

Yes. Your eSIM runs data while your physical SIM keeps your home number for calls and codes. Both work at once on a dual-SIM phone.

A phone number that is not tied to a physical SIM. You receive SMS and calls to it in your dashboard, so you can verify accounts without giving out your real number.

Most apps work. Some, like WhatsApp and Google, are strict and reject many virtual numbers by policy. Our per-app pages label reliability honestly before you buy.

A low monthly price for a dedicated number, and a cheaper one-off fee for a single SMS activation, both paid in crypto. Live figures are on the numbers page.

With a private rented number, yes. Avoid free public receive-SMS sites: their numbers are shared, codes are visible to everyone, and apps block them.

No. There is no ID to buy an eSIM or a virtual number. A document check may apply only for specific regulated products in certain countries, never as a default.

The minimum to run your account: an email to log in, your balance, and what you bought. No card is stored because payment is in crypto, and there is no identity document for normal purchases.

Yes. Monero is accepted and offers the strongest on-chain privacy of the coins we take. It works exactly like the others at checkout.

Never. SimVala does not need your seed phrase or private keys and will never ask for them. Anyone who does is trying to scam you.

Instantly to your dashboard as a QR code, as soon as your purchase completes. There is nothing to ship and no waiting.

For a virtual number, codes usually arrive in seconds. If an app rejects the number, it is almost always that app's policy on virtual numbers. Check the per-app reliability label.

Refunds follow our published refund policy. Because eSIMs and numbers are delivered digitally, specific conditions apply, which the policy sets out in full.

SimVala Ltd, a registered company in Stockholm, Sweden (Reg. 559168-7008). A real, accountable entity stands behind the service.