Acceptable Use Policy

1.The basic rule

In short: Use SimVala lawfully, and do not use it to harm anyone.

You may use SimVala for your own lawful purposes. You may not use it in a way that breaks the law, harms other people, or puts the service or its providers at risk.

2.What SimVala is for

In short: Travel data, private numbers, verifying your own accounts, and calls.

• Staying online abroad with an eSIM data plan.
• Keeping your personal number private with a virtual number.
• Receiving verification codes for your own accounts.
• Running a business line or a local presence in another country.
• Calling family, friends, and businesses abroad.

3.What is not allowed

In short: No fraud, scams, spam, harassment, sanctions evasion, or attacks.

• Any illegal activity, or use that breaks the laws of your country or of the country the number or plan belongs to.
• Fraud, scams, phishing, or impersonating another person or organisation.
• Spam, bulk unsolicited messages or calls, robocalls, or automated abuse of SMS or voice services.
• Harassing, threatening, or stalking anyone.
• Creating accounts on other services for fraud, spam, or abuse.
• Using SimVala to evade sanctions, or on behalf of a sanctioned person or country.
• Trying to disrupt, overload, reverse engineer, or gain unauthorised access to SimVala or its providers.

4.Third-party apps and services

In short: The apps you use a number with have their own rules. Follow them.

You are responsible for complying with the terms of any third-party app or service you use a SimVala number with. Some services do not accept virtual numbers, and SimVala is not affiliated with, endorsed by, or sponsored by them.

5.Numbers after they are released

In short: A number you stop paying for can later go to someone else.

If a virtual number plan lapses, the number is eventually released and may be reassigned. Move any important accounts off a number before you let it go, because codes sent to it afterwards will not reach you.

6.What happens if the rules are broken

In short: We can suspend or close the account, and must follow the law.

We may warn you, suspend or stop a service, or close an account that breaches this Policy. Where we are legally required to, we cooperate with lawful requests from authorities.

7.Reporting abuse

In short: Email [email protected] with the number and what happened.

To report abuse involving a SimVala number or service, email [email protected] with the number involved, the date and time, and a short description. We review every report.