Terms of Service

1.About these Terms

In short: SimVala Ltd in Sweden runs this service. Using it means you accept these Terms.

SimVala is operated by SimVala Ltd (company number 559168-7008), Telefonvägen 50, 126 26 Hägersten, Stockholm, Sweden ("SimVala", "we", "us"). By creating an account or placing an order, you agree to these Terms, our Acceptable Use Policy, and our Refund Policy. Our Privacy Policy explains how we handle data.

2.Who can use SimVala

In short: Adults only, and not from or for a sanctioned country.

You must be at least 18 years old and legally able to enter a contract. You may not use SimVala if you are located in, or ordering for use in, a country or region subject to comprehensive international sanctions, or if you are a sanctioned person.

3.Your account

In short: Your account number is your login. Guard it, because we cannot reset it.

You create an account by generating a private account number, which works as your login. We do not ask for your name, email address, or phone number.

You are responsible for keeping your account number secure and for all activity under it. Anyone who has it can use your balance. Because we store it only in hashed form and hold no email for you, we cannot recover a lost account number or restore access to the balance on it.

4.What we sell

In short: eSIM data, virtual numbers, one-time SMS codes, and prepaid calling minutes.

These services are supplied through our upstream telecom provider. Coverage, availability, supported countries, and prices can change, and some third-party apps and services reject virtual numbers. We describe known limitations on our product pages.

• eSIM data plans for use in supported countries.
• Virtual phone numbers for sending and receiving SMS and calls, on monthly or yearly plans.
• One-time SMS codes: a single-use number for receiving one verification code.
• Prepaid calling minutes to landlines and mobiles in a chosen country.

5.Payment and your balance

In short: You pay in crypto into a balance, then buy from it. Crypto payments cannot be reversed.

• SimVala accepts cryptocurrency only. There is no card or bank payment option.
• You add a prepaid balance to your account and spend it on products. Each top up has a minimum and maximum amount, shown at checkout.
• The exchange rate for a top up is shown at checkout and held for a short window. Send the exact amount on the network shown.
• Blockchain transactions are irreversible, so crypto payments are final and there are no chargebacks. Funds sent to the wrong address or network cannot be recovered by us.
• Your balance does not expire. Prices are calculated by us at the time of purchase.

6.Orders and delivery

In short: Orders are processed automatically and appear in your dashboard, usually within minutes.

When your balance covers an order, it is processed automatically and delivered to your dashboard, where you can follow its status. Delivery is usually within minutes but is not guaranteed to be instant.

• eSIM plan validity starts when you activate the eSIM, not when you buy it.
• Virtual number plans renew automatically from your balance while it has enough funds. If your balance is too low, a 3-day grace period applies, after which the number may be suspended and later released.
• A one-time SMS code number is for a single code. If no code arrives, the charge is returned to your balance automatically.
• Prepaid calling minutes do not expire and can be used for calls to the country you bought them for.

7.Identity checks in some countries

In short: A few products in a few countries need an ID check. We tell you first, and you can skip it.

You never need to provide identity documents to create an account, top up, or buy. For certain products in certain countries, our upstream provider requires identity verification before fulfilment. If that applies to your order, we tell you before anything is sent. If you choose not to complete it, the order is cancelled and the amount is returned to your balance.

8.Using SimVala responsibly

In short: Use the services lawfully. The Acceptable Use Policy has the details.

You agree to use SimVala lawfully and in line with our Acceptable Use Policy. You are responsible for complying with the laws that apply to you and with the terms of any third-party service you use a SimVala number with.

9.Refunds

In short: Refunds go back to your SimVala balance, not to a wallet.

Because crypto payments cannot be reversed, refunds are credited to your SimVala balance. The Refund Policy explains when a refund applies and what cannot be refunded.

10.Service limits and emergency calls

In short: Do not rely on SimVala to call emergency services.

SimVala numbers and calling minutes are not a replacement for a mobile or landline phone service for emergencies. Do not rely on them to reach emergency services. Services depend on networks and providers outside our control and may occasionally be interrupted.

11.Suspension and termination

In short: We can suspend accounts that break the rules or where the law requires it.

We may suspend or close an account, or stop a service, if you breach these Terms or the Acceptable Use Policy, if we reasonably suspect fraud or abuse, or where we are required to by law or by our upstream provider.

12.Our liability

In short: We are not liable for indirect losses, but nothing removes rights the law gives you.

The services are provided on an as available basis. To the maximum extent permitted by law, SimVala is not liable for indirect or consequential losses, or for losses caused by third-party networks, apps, or services. Nothing in these Terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.

13.Governing law

In short: Swedish law applies, plus any consumer protections your own country guarantees.

These Terms are governed by the laws of Sweden, without prejudice to the mandatory consumer protections of your country of residence.

14.Changes and contact

In short: If we change these Terms, the new version is posted here with a new date.

We may update these Terms. The current version is always on this page, with the date it was last updated. Questions: [email protected].